Returns & Exchanges
At Go Jo Recycled Store, we are committed to circular fashion and ensuring you love your pre-loved finds. If your purchase isn't quite right, you can return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original recycled packaging, ensuring all Go Jo store tags are still securely attached.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 48 hours.
Receive Your Refund
Once our team inspects the garment to verify its condition, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing